Contact Us

Frequently Asked Questions (FAQs)

1. What is the difference between "Home Services" and "Home Health"?

Home Services (what we provide) is non-medical care focused on helping seniors and individuals with disabilities remain independent at home. This includes assistance with daily activities, housekeeping, and companionship. Home Health is medical care ordered by a doctor, involving skilled nursing, physical therapy, or wound care. We are a licensed Home Services Agency.

2. Do I need a doctor’s order to start services?

No. Because our services are non-medical and non-skilled, a physician's prescription is not required. You can start care whenever you feel you or a loved one needs extra support at home.

3. What specific tasks can a Home Services Worker (HSW) perform?

Our trained workers assist with:

• Personal Care: Bathing, dressing, grooming, and toileting assistance.

• Homemaking: Light housekeeping, laundry, and maintaining a safe environment.

• Meals: Grocery shopping and meal preparation according to dietary needs.

• Support: Medication reminders, companionship, and escorting to appointments.

4. Can your caregivers give my mom her medication?

By law, our caregivers provide medication reminders only. They can remind a client it is time for their medicine and assist with opening a pre-filled pill organizer, but they cannot administer injections, manage IVs, or perform any clinical judgment regarding medications.

5. How do you ensure the safety of your caregivers?

Every employee at Trusted Hearts Home Care Services undergoes a rigorous screening process, including:

• Fingerprint-based criminal background checks via the Illinois State Police.

• Verification through the IDPH Health Care Worker Registry.

• Comprehensive initial and annual training in safety and emergency procedures.

6. Are your services covered by Medicare?

Generally, Medicare does not cover non-medical home services. Our services are typically paid for through Private Pay, Long-Term Care Insurance, or specific Medicaid Waiver programs (if applicable). Please contact our office to discuss your specific coverage options.

7. What happens if my caregiver is sick or can't make it?

We prioritize consistency in care. If your regular caregiver is unavailable, we will notify you immediately and provide a qualified substitute worker who has been briefed on your specific Service Plan.

8. How quickly can care begin?

Care typically begins after we conduct an initial In-Home Assessment. This allows us to meet the client, evaluate the home environment for safety, and develop a customized Service Plan. This process can often be completed within 24 to 48 hours.

9. Can I change my schedule or stop services?

Yes. We offer flexible scheduling to meet your needs. Per our Service Agreement and Illinois law, services can be terminated or adjusted with seven (7) days' written notice.

10. How do you handle emergencies?

Our caregivers are trained in emergency protocols. In the event of a medical emergency or fall, our policy is to call 911 immediately and then notify the agency supervisor and the client’s primary emergency contact.

WEBSITE TERMS AND CONDITIONS

Last Updated: 3/1/2026

1. Acceptance of Terms

By accessing and using the website of Trusted Hearts Home Care Services (“Agency,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please discontinue use of this site immediately.

2. NO MEDICAL ADVICE DISCLAIMER

THE CONTENT ON THIS WEBSITE IS FOR INFORMATIONAL PURPOSES ONLY. IT IS NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

• Trusted Hearts Home Care Services is a Licensed Home Services Agency providing non-medical, non-skilled care.

• Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.

• IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

3. Scope of Services

Information on this website regarding services (e.g., Personal Care, Homemaking, Companionship) does not constitute a binding contract. Formal services are only initiated after a documented assessment, a signed Service Agreement, and development of a Service Plan in compliance with 77 Ill. Adm. Code 245.

4. Intellectual Property

All text, graphics, logos, and images on this site are the property of Trusted Hearts Home Care Services and are protected by copyright laws. You may not reproduce, distribute, or modify any content without prior written consent.

5. User Conduct & Prohibited Use

You agree not to use the website to:

• Submit false or misleading information via contact forms.

• Attempt to gain unauthorized access to our systems or client data.

• Use the site for any purpose that violates local, state, or federal law.

6. Limitation of Liability

To the fullest extent permitted by law, Trusted Hearts Home Care Services shall not be liable for any direct, indirect, or consequential damages arising out of your use of, or inability to use, this website or the information contained herein.

7. Privacy and HIPAA

While we employ security measures, standard website contact forms are not encrypted. Please do not submit highly sensitive protected health information (PHI) through our general contact forms. Detailed health information should only be shared during the formal, secure assessment process.

8. Third-Party Links

This website may contain links to external sites (e.g., IDPH, Alzheimer’s Association). We do not endorse or assume responsibility for the content or practices of any third-party websites.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

11. Contact Information

For questions regarding these Terms, please contact:
Trusted Hearts Home Care Services
Attn: Administrator
630-793-5054
info@trustedheartshomecare.com